What is the return policy?
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You have 30 days from delivery to return unused items in original condition. Please see the full terms here: Refund Policy
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Archives: FAQs
Are shipping costs refundable?
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Return shipping is paid by the customer, except if the item is damaged or defective. In that case, contact us within 5 days of delivery with photos.
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What about damaged or defective items?
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If an item is received damaged or defective, contact us promptly at info@nygex.uk with photos and details. We’ll review and offer a replacement or refund.
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When will I receive my refund?
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Refunds are processed within 14 days after the returned item is received and inspected.
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How do I initiate a return or refund?
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Contact customer service with your order number and reason for return. Returns must be sent back in original condition with proof of posting.
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How long does delivery take?
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The estimated delivery time is 3 to 10 working days, depending on your address.
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How much does shipping cost?
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We are pleased to offer free shipping on all our items, covering all aspects of the shipping process.
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What if my order is delayed?
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Delays can happen due to customs, carrier issues, or high demand. If your delivery is significantly delayed, contact us for assistance.
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How can I track my shipment?
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Once your order ships, you’ll receive tracking details via email so you can track your parcel’s progress.
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How do I place an order with NYGEX?
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Browse products on our website, add your chosen items to the cart, and complete checkout with payment details. You’ll receive an order confirmation by email once your order is placed.
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